A & T Autolocks
Specialist  Car  Locksmith

Ashford Surrey TW15 1BW         
t. 07831 625908
 
 


 

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Terms & Conditions

These "Terms and Conditions" do not affect your statutory rights as a consumer.

Items listed below are specific to A & T Autolocks.

Payment

Retail/Trade customers

All retail and non-account trade work shall be paid for in full on completion of any work completed

All parts supplied shall remain the property of A & T Autolocks until payment has been received in full

Account customers

All accounts shall be settled within 30 days of invoice date in the event that payment has not been received within 30 days the account be placed on stop until full payment of monies owed is received.

All parts supplied shall remain the property of A & T Autolocks until payment has been received in full.

Contract between A & T Autolocks and the Customer

Payment of completed work or provision of an order no shall be deemed as acceptance that work has been requested and completed to a satisfactory standard. Therefore right of cancellation after the event is surrendered.

Complaints

We pride ourselves in our service and workmanship however; should you have a complaint about our service or any goods supplied by A & T Autolocks, please contact us immediately. You will be contacted as soon as possible and we aim to provide a resolution within 5 working days.

All complaints will be dealt with in a fair and confidential manner.

Warranty and Liability

All warranted parts are covered for one calendar year (unless stated differently on invoice/ receipt), claims will only be considered on production of original invoice/ receipt supplied at time of purchase.

Should original invoice not be available an administration fee will apply to search for the record of job and conformation of warranty period.

No second hand parts supplied carry a warranty and will be stated as such on the invoice/ receipt or delivery note.

A & T Autolocks reserve the right to examine any faulty parts prior to removal from the vehicle prior to any claim

Should the vehicle be out of our operating area, A & T Autolocks reserve the right to use an authorised sub-contractor to inspect the vehicle prior to any claim

Should the claim be valid A & T Autolocks will cover the cost of the replacement part and labour only (to the value of original invoice), should you the customer have the vehicle recovered it will be deemed to be a customer decision and no costs will be covered by A & T Autolocks  

Should the part be removed or replaced by a third party the faulty part should only be returned to A & T Autolocks for examination after contact and approval to do so, should the claim be accepted A & T Autolocks will only replace or reimburse the amount of the originally replaced components and labour cost (to the value of original invoice), no other surrounding parts removed or additional labour cost by the third party would covered by this warranty.

Any replacement parts replaced as part of a warranty claim within the warranted period, the original part warranty expiry date will apply 

Should a supplied part be covered be a manufacture warranty then A & T Autolocks should be contacted in the first instance, initial arrangements or confirmation of warranty will be made on your behalf, if this is the case then the terms of said third party warranty will apply onwards.

No warranty is given to any parts that have been supplied by the customer.

Keys

Keys that have been supplied by A & T Autolocks carry a limited warranty. Should the key including the transponder show signs of abuse or unreasonable stress upon inspection then no claim will be considered. 

We occasionally supply and program aftermarket keys/remotes, not only for lower cost option to the customer but for time factors involved. These may be programmed into the vehicle in a slightly different way; therefore in some instances it may not be possible for dealer diagnostic machines to re-program this type of key.

Remotes/ keys supplied that have been labelled KeyDiy on invoice carry a 4 month warranty only

Due to common parts used by manufactures on occasions OEM keys may have a different manufacturer badge. These are only used on rare occasions if the correctly badged keys are not in stock or available in the short time requested by the customer. All keys/ remotes supplied are suitable for the vehicle, will function correctly and be demonstrated at time of supply. Payment of invoice will be deemed as customer satisfaction.

Diagnostic Key Programming

If stated on the invoice that all keys have been cleared from the system then this can only be considered accurate if all keys and Transponder chips are new at the time of programming, if an existing key or Transponder chip is reprogrammed then A & T Autolocks cannot be responsible for cloned keys that have been copied from original keys.

Aftermarket keys supplied may have transponder that operates the vehicle at time of supply, however due to the way the manufactures Diagnostic machines operate it may not be recognised by OEM systems during their diagnostic/ programming procedures. As has demonstrated by its programming via aftermarket software they can be reprogrammed by our equipment. Unless upgraded software from the manufacturer has been downloaded into the vehicle preventing this. A & T Autolocks cannot be responsible in these cases as the key worked at time of supply.

Some Manufactures systems require all keys to be present at time of programming A & T Autolocks cannot be responsible for keys not available no longer working or have been permanently deleted.                                                              

Key Cloning

Keys that have been cloned may not re-program into the vehicle diagnostically should programming be required for any reason after the cloned key has been supplied

Worn Locks

Where new keys are supplied cut to original specification A & T Autolocks cannot be responsible for locks that are worn and do not operate correctly

Security locks/ devises

Security locks/ devises that are supplied and fitted are to the suppliers/ manufactures specifications and cannot be guaranteed as impregnable, they are an extra security measure designed to deter/ delay theft  

Labour

Labour carries a 12 month warranty should a fitted part on any removed item from the vehicle become loose. The customer must satisfy themselves that the work has been completed to a satisfactory standard prior to making payment. Damage to any panel or trim will not be considered once A & T Autolocks leave the location of the vehicle. 

Force Majeure

No liability shall attach to A & T Autolocks should they be unable to perform its obligations under these Terms & Conditions due to events or circumstances beyond its reasonable control, such as but not limited to: Act of God including tempest, fire, or natural disaster, War, civil war, sabotage or act of terrorism, Government sanction, embargo, import or export regulation or order; Labour disputes, including strikes, lockouts, boycotts or other industrial action, Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services. Should A & T Autolocks be affected by such events or circumstances we shall advise the other party as soon as practicable of the same and when such events or circumstances no longer prevail.  If such events or circumstances render performance of under these Terms & Conditions impossible, A & T Autolocks may terminate any claim.

 
 
 
 
 
 
 

 


The Auto locksmith Association